Please read the following to learn more about what type of information is gathered, how the information is used and for what purposes, how or when we disclose the information and how we safeguard your personal information.
We collect your personal information to deliver customer service. It enables us to give you access to our products and services. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
If you do not want COA Network to keep you up to date with COA Network news, software updates and the latest information on products and services contact CustomerCare@coanetwork.com and ask to be removed from promotional emails.
There are situations in which your personal information may help us give you better service:
We may ask for your personal information when you’re discussing a service issue on the phone with an associate, or via live chat, participating in an online survey, registering your products, or purchasing a product.
When you contact COA Network, we may request personal information relevant to the situation, such as your name, mailing address, phone number, email address, your credit card information and information about the COA Network products you use, such as the toll free number assigned to you, website address and date of purchase; as well as information relating to a support or service issue.
We may at times, collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and products are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research and analysis to improve COA Network’s products.
COA Network’s website may use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, how much time is spent there and study traffic patterns on our website. This information can include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), operating system, date/time stamp, and referring/exit pages.
If you prefer not to enable cookies, please check the help section of your preferred internet browser for instructions on how you can disable cookies. Please note that certain features of the COA Network website may not be available when cookies are disabled.
This information, which does not identify individual users, would only be used to analyze trends, to administer the site, to track users’ movements around COA Network’s sites and to gather miscellaneous demographic information about our visitors as a whole. COA Network will not collect information to market directly to that person.
In some of our email messages we use a “click-through” url link to content on the COA Network website. When customers click one of these url’s, they pass through our web servers before arriving at the destination. COA Network may track this click-through data to help us measure interest in methods customers prefer to retrieve information and messages. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
COA Network may use pixel tags, which are tiny graphic images; to tell us what parts of our website customers have visited.
COA Network takes your privacy and personal information seriously. COA Network does not sell or rent your contact information to other marketers.
COA Network takes precautions including: administrative, technical and physical measures to safeguard your personal information against loss, theft, and misuse;as well as unauthorized access, disclosure, alteration, and destruction.
Our websites use Secure Sockets Layer (SSL) encryption on web pages where personal information is required. To make purchases from the COA Network websites, you must use an SSL-enabled browser such as Internet Explorer or Mozilla Firefox.
COA Network has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You may always access the personal information you have provided. At anytime you can check that your contact information is accurate and complete by visiting at www.coasecure.com.
There are also times when COA Network may need to make certain personal information about you available to companies that perform work for COA Network on products and services to you on our behalf. These companies may help us process information, deliver products to you, manage and enhance customer data, provide customer service, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with COA Network’s policies, except if we inform you otherwise at the time of collection.
In addition to technical measures to help insure your personal information is secure, training on these guidelines is required of COA Network employees and is strictly enforced within the company.
COA Network abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. Information about this program can be found here U.S. Department of Commerce Safe Harbor Program.
COA Network does not knowingly collect personal information from children under 13. If a child under 13 submits personal information to COA Network and we learn that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
Please note that COA Network may be required by law or litigation to disclose your personal information. COA Network’s internal policies call for the release of required information in the cases of subpoena, court orders and order of local, state and federal government.
COA Network, Inc.
501 Hoes Lane
Piscataway, NJ 08854