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Scalability
The COA Network platform was designed to scale easily. Whether you have 1,000 or
10,000,000 reps we can support your reps. This includes High bandwidth allowing
for great quality video streaming.
There is virtually no limit to our scalability options.
E-Mail Delivery
For subscribers to open your e-mails, click on links and place orders, they have
to first receive those emails in their inboxes.
At COA Network, we pride ourselves on getting your requested e-mail delivered by:
- Enforcing a zero tolerance anti-spam policy.
- Authenticating e-mail with SPF and Domain Keys.
- Working with the major ISPs
- Proactively seeking out and resolving potential delivery issues.
- Years of experience and tens of millions of e-mails delivered every month.
COA Network takes a very active stance towards keeping the network as secure as
possible. This starts with a very strong firewall policy utilizing Cisco technology
with extensive logging at all gateways.
Security
Our servers can only be accessed by users with administrative privileges. Network
logins can only be created by network super-administrators and are subject to a
strict password policy. An IP-based KVM system allows for strict control over access
to servers by designated users. Facility access, including data center entry, is
managed through an active key fob system controlled by network super-administrators.
All points of entry, as well as the data center, are under 24/7 video surveillance
and all key fob access is logged.
We are pleased to announce that not one security breach has been encountered to
date.
Quality of Service
An IP-based network monitoring system monitors the network 24/7 and alerts our administrators
of network connectivity, hardware, and software issues through an escalated system
of alerts (including e-mail and cellular notifications).
Our DELL servers are under 24/7 same-day parts and labor warranty; in addition our
network administrators are trained to perform all hardware-related maintenance.
Many redundant systems are in place in order to minimize down time from maintenance
and repair. Since the software is created by in-house developers, any software issues
can quickly be resolved.
System Backups
The databases supporting the system are backed up on a daily basis. Using a combination
of full, differential and transaction log backups, data can be restored to any point
in time within the last 2 months using MS SQL Server toolset. Up-to-the-second selective
transaction monitoring and rollback is also available through a Log Explorer utility.
All data is backed up to a NetAppliance NAS device vertically scalable up to twenty
terabytes, and a redundant backup to tape media is made on a regular basis. Off-site
backups of mission-critical data are also performed.
System Upgrade Procedures
Operating system, server and software upgrades are usually applied between 4:00
AM and 7:00 AM EST to minimize service interruption for clients in the continental
US and Canada. System downtime during an upgrade is usually measured in 15-30 minutes.
All instances of planned system downtime are communicated to clients via an appropriate
area on the web-based login screen at least 72 hours prior to the scheduled upgrade.
New features will be developed and incorporated to FocalPoint on an on-going basis.
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